Millie & Jones is a family-run UK business specializing in making children’s and teenager’s beds. They have quickly risen the ranks to become one of the country’s most recognised and trusted brands in children’s furniture, and are proud to say that they specialize in children’s furniture, rather than generic furniture for the home. As such, they do one thing and the reviews seem to suggest they do it well.
But are they really what they seem to be from all those positive reviews? In this review, we’ll give an honest view of the company, including what you are probably going to love about them, and one or two elements that might catch you by surprise. Let’s see whether Millie & Jones are really the go-to brand for kids’ beds that they seem to be.
What’s Great About Millie & Jones
As it happens, you don’t have to look too far to find plenty of happy customers of Millie & Jones, and here we have picked out some of the major advantages that these customers often mention in their reviews and testimonials.
Top-Tier Customer Service
Plenty of their customers remark on the quality of the customer service, and the 4.8 Excellent rating on Trustpilot tells a clear story. Customers consistently highlight a number of great qualities in customer service that you would always be happy to see in your dealings with any company. That includes quick delivery, friendly and honest communication, and helpful staff.
Customers have even said that staff members helped them to choose the right bed and showed clear and friendly communication from start to finish. So if you are looking for a brand for kids’ beds that are going to communicate with you well, and generally offer strong customer service, you can be sure to get that here.
Solid Quality & Design
The beds themselves also tend to receive a huge amount of praise. They are consistently said to be sturdy and well-finished, as well as being built to the highest safety standards, giving a great peace of mind when you are buying a bed for your child or teenager. Generally, the beds are made of some genuine solid hardwood frames and there are lots of thoughtfully designed modular features, so you can be sure that there was a lot of clear attention paid to the craftsmanship of each piece.
That’s just one of those things that means you can feel you can trust the brand more, and it really does make a difference when you are trying to find a bed for your child’s bedroom if you know the beds are genuinely made to a high level of quality every time.
Environmentally Conscious
More and more, we are all looking to support brands that are doing their part for the environment. With Millie & Jones, this is certainly something that you can expect to see. They have a promise of planting five trees via Eden Reforestation Projects for every sale that they make, so by supporting them you are also helping to do your part for the natural world. Having this baked into their business model means that you know exactly what kind of business you are really supporting, and that’s a great feeling to have.
Generous Guarantees
With Millie & Jones, you get a 5-year manufacturer’s guarantee and a 14-day cancellation window, both of which are quite competitive policies to have. The generous nature of these guarantees means that you are going to feel you are getting a much better experience here than you will with most brands of beds and of furniture in general, so this is really meeting some high consumer standards. A lot of customer reviews also point out free next day delivery and flexible scheduling as major advantages to buying from this company.
Built Around Real Families
Because Millie & Jones are genuinely run by a family and for families, you can be sure that you are buying furniture from real people who really understand what you need. Run by a husband-and-wife team in Hertfordshire, Millie & Jones is a proudly family-led business, built for families, by a family. That means that every decision, from product selection to customer service, is designed to reflect the real-life needs of parents in the UK right now. That’s something you just don’t get with other brands out there.
Some Areas For Improvement
While there are lots of great things about Millie & Jones that customers tend to rave about, there are also a couple of common issues that do crop up, so it would be worth knowing what those are before you make your final decision.
Assembly Could Be Smoother
A couple of previous customers have noted that, while the overall quality of the furniture was strong, those that required assembly could have had an easier assembly process, with one customer in particular blaming instructions that perhaps lacked a little clarity. Some also mentioned that a few too many pieces were added to the pack - not necessarily a bad thing, as it’s good to have spares, but worth noting for sure.
Occasional Box Damage
There have also been one or two isolated cases of rough handling during transit, which seems to be largely the result of an issue with a courier. Thankfully, the internal packaging seemed to be protective enough that the product arrived in one piece and unharmed, but again this might just be one of those things to note, just in case it happens to you when you order.
On the whole, however, Millie & Jones seem to nail the sweet spot between quality, service and values, and there is a reason that the company has grown strength to strength in the past few months in particular. With plenty of satisfied customers already in theri ranks, you might well become one of the next when you are looking for a bed for your children’s rooms - especially if you care about beds that are modern, safer and built to last, and you have a keen eye for responsible purchasing and environmental needs too.